Help at checkout

  • Sale Exclusions

    Sale Exclusions: Buy 1, Get 1 FREE excludes certain collaborations. Buy 2 Get 3 FREE requires at least one frame from our sale section in order for the promo to be applicable. Sitewide sales like Buy One Get One Free or 50% off sitewide cannot be combined with other promotions or coupon code...
  • What if my order is returning an error message?

    If your order is returning an error message even though you’ve inputted all your payment information correctly, don’t worry, contact us here. We also recommend confirming that your autofill settings are correct for your billing address because the most common issue is that the wrong zip code...
  • What payment methods do we accept?

    DIFF accepts a variety of payment methods at checkout, including major credit and debit cards and supported digital payment options. Afterpay is available on eligible purchases and allows qualifying customers to split their purchase into 4 payments. Shop Pay Installments may also be available o...
  • Why doesn't my discount work?

    Please note that discount codes cannot be applied to the following items: -Accessories -Prescription frames, lenses, or upgrades -Celebrity Collaborations -Blue Light Collection -Sale Items