Return/Exchange policy

We want you to love your DIFF glasses! If you are not satisfied with your purchase here is what you need to know:

  • Non-prescription products can be returned up to 30 days from the date of purchase, and prescription products are eligible for returns up to 14 days from receiving the product
  • Items purchased on our clearance sale page are not eligible for returns or exchanges
  • Items must be unworn (a quick try on is fine of course), in the state you received them, and in the original packaging
  • The original shipping cost of the order is non-refundable, and there will be a $9.99 restocking fee removed from your refund.
  • Return items must be sent back within 10 days of initiating your return with the label provided.
  • International returns: Customers must cover the cost of return shipping and are responsible for all duties, taxes, or brokerage fees associated with the order. International orders are not eligible for exchange.

  • Exchanges of equal or lesser value are free. We offer up to 2 exchanges. If unhappy with 2nd exchange we will offer a refund which will be subject to a $9.99 restocking fee.

  • International exchanges are not offered.

Please use the link below to start your return.  As always please feel free to reach out to us via email, chat, or phone if you need any assistance!

Start My Return

Please do not send returns back without checking in with our team as it will delay the refund process

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