We proudly ship internationally through Passport, our global shipping partner. Passport provides end-to-end tracking and customer support for international shipments to help ensure a smooth delivery experience.
Order Processing
- Please allow 3–5 business days for your order to be processed before it ships.
- Once your order ships, you’ll receive an email with your tracking information.
Shipping & Delivery
Most international orders are shipped using Passport Delivered Duty Paid (DDP) service.
With DDP shipping:
- Duties and taxes are calculated at checkout (when applicable), so there are no surprise import fees upon delivery.
- You’ll receive door-to-door tracking throughout your shipment’s journey.
- Most deliveries arrive 5–10 business days after Passport receives your package, although delivery times vary by destination and customs processing.
Please note that delivery estimates are not guaranteed. Carrier delays caused by weather, customs processing, holidays, or other factors outside of our control may occasionally occur.
Prescription (RX) Orders
Prescription (RX) orders are currently shipped separately from our international Passport shipments.
International RX orders are shipped via USPS, and tracking and delivery times may differ from our standard international shipments.
Tracking Your Order
Your Passport tracking page provides:
- Real-time tracking updates
- Estimated delivery date
- Local carrier tracking information (when available)
- Shipment status and service alerts
If your shipment requires additional information (such as customs documentation), your tracking page will provide instructions.
Need Help?
If you have questions about your international shipment, Passport’s support team can assist with:
- Tracking updates
- Delivery delays
- Customs holds
- Attempted deliveries
- Other shipment-related questions
You can contact Passport directly at help@passportglobal.com or use the live chat available on your Passport tracking page.
For questions about your DIFF order, prescription, or products, our Customer Experience team is always happy to help.